FAQ - frequently asked questions and answers
Here we have compiled frequently asked questions and answers about our RISO printing systems for you.
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General
We recommend a minimum monthly print volume of 20,000 pages for RISO printing systems. This ensures that the system delivers optimal productivity and cost efficiency.
Power consumption varies by model and configuration:
- RISO ComColor GL9730: up to approx. 1,200 W
- RISO ComColor FT5430: up to approx. 1,000 W
- RISO VALEZUS T2200: up to approx. 3,010 W
These values apply to active printing with A4 full‑color output.
No, the print speed remains the same in duplex mode as in simplex mode.
Example – RISO ComColor GL9730:
A4: 165 pages/min → Duplex: 80 sheets/min
A3: 88 pages/min → Duplex: 42 sheets/min
Yes. You can operate RISO systems from a Mac as long as the Mac printer driver is installed. Certain features, such as PostScript support, require an additional PS kit.
RISO printing systems support all common data formats and print data streams, including:
- PDF
PostScript
PCL
AFP/IPDS
Depending on the complexity of the data, a controller may be required.
Yes. RISO inkjet printing systems can be connected to DMS (Document Management System) solutions. Scans with a resolution of up to 300×300 dpi can be transferred to external DMS software via an intermediate storage system.
Yes. The control panel can be customized for each user. This allows personalized home screens and preferred settings for every individual user.
The TEC value (Typical Electricity Consumption) is an international metric used to assess energy consumption. Current TEC values for RISO printing systems can be found on the Energy Star website.
Yes. RISO systems can be rented. Please contact your RISO sales partner or our support team to discuss pricing and contract options.
RISO systems offer several storage options:
- Internal HDD
- USB flash drive
- Scan to Folder
- Scan to Mail
This allows you to store print jobs or print directly from external media.
Download the latest RISO Mac driver from the support section of our website. Start the installation and follow the macOS setup assistant.
Once completed, you can add the printer in System Settings and print directly from macOS.*
*available as a paid option.
For operation under macOS, you need:
- an installed RISO Mac driver
- a supported macOS version
- optionally a PostScript kit if PostScript data needs to be processed
Print Data and Workflows
For best results, we recommend:
- PDF files with embedded fonts
- Sufficient image resolution (at least 300 dpi)
- Clean color areas without unnecessary transparencies
Complex print data can be processed especially reliably using a RISO controller.
A RISO controller is recommended for:
- complex PDF or PostScript files
- variable data printing
- high print volumes with stable workflows
The controller handles data processing and ensures consistently high print quality.
Paper and Media
RISO printing systems support a wide range of paper formats, including:
- A4
- A3
- custom sizes within the system’s technical limits
For maximum productivity, we recommend using standardized formats and consistent paper quality.
Depending on the model, RISO printing systems can handle paper weights ranging from approximately 46 g/m² to 210 g/m². Envelopes and special media can also be processed when using optional accessories. Detailed specifications can be found in the technical data of each model.
Troubleshooting and Operation
Paper jams often occur due to:
- inappropriate paper quality
- incorrectly loaded media
- moist or statically charged paper
Remove the jammed paper as indicated on the control panel and carefully check the paper path.
To ensure consistent print quality, we recommend:
- using genuine RISO ink
- performing regular maintenance
- preparing print data correctly
This helps ensure that your RISO printing system operates reliably over the long term.
Energy and Sustainability
RISO printing systems are characterized by low energy consumption. The TEC value (Typical Electricity Consumption) serves as an international benchmark for comparison.
The latest TEC values can be found in the Energy Star database.
RISO printing systems are characterized by low energy consumption and efficient use of materials. The TEC value (Typical Electricity Consumption) serves as a benchmark for comparison.
Usage and Everyday Operation
The control panel can be customized for individual users. Users can set personal home screens and preferred settings to streamline their workflows.
To enable automatic tray switching, follow these steps:
- Set up the paper trays correctly.
- Turn the automatic tray selection to “On.”
- Ensure that both trays use the same paper size and type.
Yes. RISO printing systems support the setup of up to 99 users. Usage counters can be viewed directly on the display.
You can find the meter count directly in the system’s display menu. For detailed instructions, please refer to the user manual of your specific model.
Yes. The scan‑to‑mail function is supported by all RISO inkjet printing systems.
Yes. The double‑feed detection feature can be enabled when needed to identify and prevent multiple sheets from feeding at the same time.
Yes. Employees can be assigned directly at the device, for example using a PIN code. Optional IC‑card authentication can also be used for user management.
RISO systems allow print scaling within a range of 50% to 200%.
Accessories
The use of an EFI or RS controller is recommended when complex data streams or high‑resolution graphics need to be processed.
The EFI controller is particularly beneficial for graphics‑intensive workflows.
No. RISO printing systems do not include an integrated fax function.
Yes. For rule‑based printing, secure print, and accounting functionalities, partner solutions such as PaperCut software can be used.
Finishing and Post-processing
RISO printing systems can be combined with various finishing modules. These include, among others, sorters, stapling finishers, and folding units. The available options depend on the specific model.
Yes. With optional finishers, multi‑page documents can be automatically stapled or output in sorted sets. An integrated booklet‑making function is available depending on the model.
Consumables
RISO inkjet printing systems use genuine RISO inks that are specifically formulated for the printing technology. They ensure consistent print quality and reliable system performance.
Genuine RISO ink is optimized for the print heads, drying process, and color application. Third‑party inks may reduce print quality and increase maintenance requirements.
The ink replacement is performed directly on the device and guided through the control panel. The process is simple and can be completed without requiring service support.
Maintenance and Service
RISO printing systems are designed for low maintenance. Many maintenance tasks are performed automatically. Regular cleaning and the use of genuine consumables help ensure long‑term reliability.
You can obtain technical support through your authorized RISO dealer or the central RISO support team. They coordinate maintenance, spare parts, and technical inquiries.
Yes. Service and maintenance contracts are available for RISO printing systems. Depending on the agreement, they cover maintenance, spare parts, and response times.
Installation and Operation
The required footprint and connection specifications depend on the model and configuration. In most cases, a standard 230‑V power outlet is sufficient.
Installation is typically completed within one working day, including setup, basic configuration, and user training. The exact duration depends on the system configuration.
Purchase and Application Areas
The RISO ComColor GL series and the RISO ComColor FT series are designed for high‑volume printing with a focus on speed and cost efficiency.
Both systems are based on RISO’s inkjet technology, but they differ in features, configuration options, and print speed.
The RISO VALEZUS T2200 is a high‑performance inkjet system designed for industrial printing environments. It is particularly suitable for:
- transactional printing
- personalized high‑volume print production
- continuous large‑scale output
The system is built for continuous operation and supports very high monthly print volumes.
A RISO printing system typically becomes cost‑effective at a monthly print volume of around 20,000 pages. As volumes increase, the cost per page decreases significantly compared to conventional laser systems.
Costs and Cost Efficiency
The printing costs per page are primarily composed of the following factors:
- ink consumption
- paper
- maintenance and service (depending on the contract model)
Fixed costs such as electricity and wear parts are comparatively low.
The total operating costs depend on several factors, including:
- monthly print volume
- type of print data (text, graphics, solid areas)
- paper used
- service and maintenance contract
A stable and efficient workflow plays a key role in keeping costs under control.
Technology and Comparison
RISO inkjet systems use a cold printing technology that does not require a fusing unit. As a result:
- energy consumption is lower
- print speed remains consistent
- maintenance requirements are reduced
In contrast, laser printers rely on heat to fuse toner onto the paper, which leads to higher energy usage.
RISO printing systems are commonly used in:
- educational institutions
- public administration and government agencies
- printing service providers
- industrial and logistics environments
They are suitable for any environment that requires economical production of high print volumes.
IT, Security and Data
RISO printing systems support a range of security features, including:
- user authentication (e.g., PIN or card)
- secure print
- role‑based access permissions (depending on model and software)
Additional security functions can be integrated through partner solutions.
Print data is processed temporarily within the system and deleted after the print job is completed. Permanent storage occurs only if it is explicitly configured, for example via internal storage media or external controllers.
Lifecycle and Updates
The lifespan of a RISO printing system is designed for long‑term operation and depends on factors such as:
- print volume
- maintenance
- operating environment
With proper use, multi‑year service life is typical.
Yes. Firmware and software updates are available for RISO printing systems. These updates are provided through authorized dealers or service teams and improve system stability, security, and functionality.
